Bài giảng môn Nguyên lý quản trị giảng viên - ThS. Nguyễn Sơn Tùng

pdf

67 trang phuongnguyen 6832

Download

Bạn đang xem 20 trang mẫu của tài liệu "Bài giảng môn Nguyên lý quản trị giảng viên - ThS. Nguyễn Sơn Tùng", để tải tài liệu gốc về máy bạn click vào nút DOWNLOAD ở trên

Tài liệu đính kèm:

bai_giang_mon_nguyen_ly_quan_tri_giang_vien_ths_nguyen_son_t.pdf

Nội dung text: Bài giảng môn Nguyên lý quản trị giảng viên - ThS. Nguyễn Sơn Tùng

TRệễỉNG ẹAẽI HOẽC TOÂN ẹệÙC THAẫNG KHOA QUAÛN TRề KINH DOANH # " MOÂN HOẽC NGUYEÂN LYÙ QUAÛN TRề GIAÛNG VIEÂN: ThS. NGUYEÃN SễN TUỉNG
' ) ' ' & % ! "# $ % & % ' ( ' % ( * #) 0 1 . .21 . &## ' *& ' " 34 2 # 5 6") -.& & +, -7# 3 ( 3& 84" *. , 9 . : # ;4" / )
! "# 4" ?@4A 1 )B ; 6" #) 6 . ) 3 . 43! # "?84A 1)B $! %& 43! ?34A 1)B ' " 84" 9 . : # ;4" $+% & , ( -., / & C9D*D< 7 *0. E"F/ #F<G! ,. )&#" " : 6 . * ,. "" ,/' < 7 D F/ #F<G!* ,. ' ) . # *D< 7 * 2 *DC * % F / ' $& . " #F<G!* ,. * H&# ) C9D*D+ E . F/ #F<G!* ,. $ ) ,. !
! "#!$% , &'("")*+ ! " , + ! , "#$% #&'( -! . ) *
- "#!$% -0'1'#'#2$ !3')*'*$% 0'1'#'#2$, 4 % # $% ")*%/.0 12 3 4 &'' 4' '' ) ()( ! & ! % *+ , -. .&.7( 0'3')*'*, ")*.//,*56!0 ' ) 8& 5 50 9 8$ /0( .123 -4 567 & ) 8 & 9 1 23 . 5 6 ': 7 ;5 1 & 7 ,&9?2@"A# 1BC%D *0 4($$'5($63% #8$'5($, #2$'7', : : ; :5& 4 , '' 11' , '! ' 4' :'0 05
")91'")8, &")8+, ,5& :5& ! E 2" -4!0 2 > !0 4 -! =4 FG > -! 4! FG > ?@ABCD,+ACE+EC?+
($'!%$/;$ ".?@")+3)A ' BP HKJ LMJ KHJ HIJ > D($1EF63 ! "#!$'!% D($1EF63$'!% &EF63'H.52=+G1"@@.A +4 F ' 4' F ! * 'F &EF635CE=#$);@G1"@@.A ! , 9F' F 4'' ) & ' ' +V 4 0 * +V 4 0 * !
B#/"%')*3"5F$($1EF63% !$/;% &EF631EF'*=)$'"$@G1"@@.A E 5 0 ' ,8 ,8 ,8 NEO;NEU NEO;,"T?@ NEO;NB>BP .56*!56 +V 4 0 * ! ! .56* .56*&5 D- "#!$'!% '#(+ "#!'#H3" '#(+ "#!%')* <("$#35<!" 8 8 & 8 ' 1 8 6 8 8
J?D;'( 4I'(79, '#(+ "#!%E)/7' ? H L / = ! 0 6 3' 8 & 8 05 ? Q M/=! 0 63' 8 ' 15 8 4 5 -I'($#/", N 0 J-?D;'( J4?D;'( '#(+,; 1 0 / '#(+,; 1 0 / ='! K5 ='! KI ; K ='! *KII *' +4&V 1 '1 . KJ4' '#(+-,? ' H - 1 4 < N KI ' ' 4 '#(+-,? ' H
JD?D;'( N 0 6 0 J:?D;'( '#(+,; 1 *0 / @1 4&V 5 N 4 5 !56*1 @! & 1 4 9 ! 5 @ 1 ' 4 * R 6 ! 1 ) , & V 4 & @1 ' 05 4 '1 405 @! & 1 4 @ 1 1 1 ! @ ! ' 4 '#(+-,? ' H ! 4' JD?D;'( !"# $%& @ 1 ' 1 ) 44 ,05 ' !5 K LI5) !" # $ @ ) ! 5 %&'#&( ")$ ! ) ' *&( (+ !))$ @ W ! 5440 * '&V ' ,-')$ @! & 05! .!( ! /01$ 12 ) ! 56 '&V
!"# $%& !"# $%& ''2 /3444 45 ' !"# $%&()*!)2 4!#$ '+,+-., /001 66)'$ # # $ %& &' 70 0)!$ #$ 3+&'# 81')0 ! $ )9!)!#)!$ 4 ) " ##+$ #$ 5"1!)$ !"# $%& !"# $%& '6+ 789:;; /? 40@+4078D9:;D !#)$ +$ !#/? )!#);$ 0$ @ ##0#$ 4/01!# 9$
!"# $%& !"# $%& 50A=/01 )!< 'D, A1BC,,+-., /001 B ' C< #$ 70 9#)/01$ "#! 7!!99& $ $ 81"/0## 70# 1$ !#$ 7100## 8/01! )$ /01$ !"# $%& !"# $%& 4)< ''+,+-., D =; '00) ''2+0478=E;'D< 1$ 7# ;/ / *" =!"0 / "()!$ 30- !0) B '=/01= ! ;# I 0/" D)+ !)+
!"# $%& !"# $%& !)( '''FK?5789=:;'L +& 9#9!$ F/ 16E#96$ "" *01 0)#)&) !"# $%& !"# $%& ''6, A1BC,,+-., 4) ')$ 5"#&= ( 0$ > "()! * # ? /" $ #0/ 1)$
!"# $%& !"# $%& 6 !"MFNO(PQ ( ) # # % ( ' RS,5, JK :070 0G!!H IJ KKL J JL !/01 JJJ M NJJ JMJ M!:H NJ AL&#0') J JL :$ O M O!JM " #M$PJ J 3!&:@00H NIJ IAL % & ' JMJ L B60:&!OH NJ PNL ,:&060H IKQ IL !"# $%& !"# $%& ()#* +# # % (( ' ((#, ) % & ' ( $)*K+, NJ+J - Q$./JJ .#0 SK7T 7, J8JMJ QO! / J1J2 M . , 3 J4L U 7, .7 VW6/JX 3JM 5J .#0 Q 0 / 6, & J".$PJJM YZJ .#0 Q :[ " J" . NL JM M L 5J .#0 Q $ O! P#0 " .7J8L .#0 QO! . J $/ Z 91J$.:MO!R4 . J J .#0 Q 7, J8\$32 J JL
!"# $%& !"# $%& (- # # % ' ( )* % ' 5J .#0 Q3JK7O & 0 7,OM8 U4) / 1J M bMc $)J $. . $JMJ L J8KJM NO!J O M JM ]^ , N_K7T 67J J$3#7) . / " L )#7`JL M O! -J ZM N1J / 1L ,\ 8 JJ 4 , O M .#0 QO! . J ,#M K ) " a OT L \ 1 4 M7#M :$)J K !"# $%& !"# $%& ,BC = !"!P("TU*&V%(# $%& * "()$ =+,+-., W0- R M K37,\/ : J JL 3 ! "< 5J .#0 Q M7JJ ^ JM .#0 Q$) J K 5"#<!?# ?! A1BC *0-&( 6 * "()$ 5"0<& '1# / 0)(/$ , /#)0)(/$
!"# $%& !"# $%& ='+,+-., B 4A1 R :0) 7##0/ 1/01$ 3-- $ *0- 30 0/ 1$ & "# .'+ +#)$ ( "0 JJ7,\ ,' / " .JJ7,\ K #0 QL (MM#7,Q \ P \ a- L 7" !"# $%& !"# $%& D'+,+-., WY 7?44C0, R0E/01!/0-" '= '' ) 1 & 0 / / / 1 1 1 10 10 0 Z 0[
!"# $%& `!:D, 01 01] 01\ F)#0)6?0 7F+^ 000 >0 >0 4S @## /&#00($ # #) ! # #!! 4#! * )!$ ) ##- `!':D, `!6:D, F!0) '' ?0 7#6# 6 0/#)###$ '6)#&= ( 0-) !$ 4 < 7 # &= ( 6) 6 4 <5#00) 06 $ # '$ 4 S < 7 # &= ( 6) 6 4S<5#00)06 $ # '$ @## /&#00 @## /&#00($ ($
T=:D, TD:D, D 0ET#" ) ( ! & ! $ ='G!0 U D "/ " D /014FV "#$ ! U D "#'0/ ) ! W60 ! 1$ =# ! U D 0E / 01 " 9 )!0! / 1??" ? 0 ""# U D 0E ' ! .'!= != " " #? / 0- 6 # 0! W60 U "0$ GGHI !!"#$%&'()*+,-") . !"#$%$ & !&'() $*"+' !"#$ !, %$ & !&'() -."$*"/.."#$ !%$ & !&'()
/"#$%&'()01!"# / ! //*2" )*+,!"#$%&'()01!"# ! " #$ % & ! ' ( ) ! % & ! '! ' ( ! % *! #& * + *+ ! & 3*45+$"5*+,!"#$%&'()01!"# 3/*45+$"578" 3*45+$"56$5 7#'+2 ! 4' #)% - ) ./0.1/ #*$* 7#'+2'' ! & $)(# '( #./'2# $) !'!& 7#'+2+$ 5# #)6 ! 2 ! ' & # 2 & #$ ! #%# $)((! ! & / ! & / # 05#! 3# ! !,
33*45+$"5*9$%: 3;*45+$"5-# # 3?*45+$"5*"#)) ! ) 3# 9) 9@ ! ! ( #$ #- ( + ! ( #$ ? < 5# #) ! ! '2 ' #$ * AB #) < #$+ #) < ' !
;"#$%&'()0!"# ; ! ;/*2" )*+,!"#$%&'()0!"# ! ! #$ % & 8 #) 8#)2+ CD ) ' *%& 1 # 7#$' #) & $% =@5+$"56*() #$9*C)A&>**+,2"5$+, +$ .$"#)$*+,"!6*() E #0 E 0 * *()$>".A&>*A'*"-") .6 <)6# 3 # #)*! & 1 !#!+ )- #$+'+# #)*! & <( *! & *! ( )+ #)% & 1 #2(
=3(*+)*5.D =;B"5$+,$E!F (*+)*5.$>".A&>*A'*"-") .6 G.A&>*$&(2"5$+,$E!F),!6 <( ! # & F# 2#2* & )- #$+'+ # #) $$#& < +'*## #) ! % <( # #) $ ! # & & ( )+ #) # 5# & G# ! ) 6# #) ! % & ==H,.F!$4$5 <) + $ ( * 5#) ! %# !" !& # 8! !( ! )+$ $%i & &i'( 9! *#$ ! ! + ) + $
! )* +,-. 4 # 4 5 63 7 /01-. 5 23 -. -!6 5685 9:7 7 ". #$/ 0 .!6- %2#- ) ) ' ! % )& ; # # #) # %# - 0 ) ) #) ) ' 5#$2 9 # 0 &?@ ) ) ' ! % & $)(# - #%0) ) ' $+&
H/I=G % *% " #$ #'$ *45+$"5 '" )+4*' #945#'2# - ( " ! ! * LJJJH<M- %# #)9) ! :!$0$+0A#5#)0#)$)0$" ; 7#%( !0IJ# ##( -#9 ?!! 6 ! $# & #$ & H (!5# ) ! '4 K #$+ !#( & H;I=G % 9!* " #$ #'$ H=J=+$ @5+$"5 '" )+4*' " ! % ! #! $! 2# ' ' ! # ( 9!* :A 5B# C-D-86 '; JN ' #) #) $# '2# ! ?!!#"6, ! $# ! # - ! #$(# #$ & 12#(9!* 6# 1# 2# #) ! + $ -
) !" " ! $ % ' # $%&'()*+, - # &! ./ $0 %1023 1, ' (
# * + =>?)5 # @ A! 4B' GB$ J H 4B'< 8% EF61(10 J!")*I0
! "# $% &' ( )# # #/ # 0 # # !& 0 1 # . * ) * .203 +. ) * .203 +. !&' ( # +, - + ( # * .* /( # ! .4 "0 !50# "&4 #"* # 1 5*&. ) * .203 +. " 4 & , 0&'* /( )0 !&40 *0 6# 5 *0 7 4# +4#
)# 1& +, ' ( # 2 ' .* /( 8 &3 1 " "# $ $#4#0 "(*5 *#.20 " #& "0&! & &** # +, * 0&'* /( 8 9 "# $ 4# 4 & 8 "(*#.2+..20 6# - 4#0: $% 123 4 "# = K 8 .L!5)MD (606 @%IM10 '1%,D N = K? OMPN%,)5 = KI10 OMQN%, = KI0* OMRNa+S% ? = K 61: OMTN %0(6? = K$ 61: OMND,D 7 '7, OMN<)*+ D 0%)0**D
567 8 "# 9:; :; ? @ABACADEF=G #6D (6- >? @ABACA ?3- 2I* # > 21-
>? @ABAEF=G HI J "# G8 % ( 26 HD%'$ *< +06:DM G8 % 0 % #167I, ) G8 % #13(6B)10!)< G8 % + #?D3%+06: G8 % %D, KL 7 J M=GJ #?D3%+06: : < J/ 'L !"3 G )MD(6? !" 8 % !"? !"%IM(6 '1
6B N7 =G 03 ( !" 0) 6#04 * 4#0 #0* !" 0?S 6# # 6#5 *# !! !" 0-6 6# (*# !" 0 :&& #-4 ' 4#0: ; * * # ' 4# " . # ?@) 0( 4 # #& + !!- ( 4 ' #5 *4 # 0)( 4 # #& ' # ! #5 * ' , * 0: $9& " 5 * 0 ( 4 # #& 5/ #- ,* # ( & 0*5 /
D3I%0%* !,6' E(6+% 2)*1I*' ! D%'I%DD3*)10D)7TF )M5 +%*)10D+I*! > % # & 0*5 / % # & 0*5 / !"#$%&'#( )*#+&,#+&#- !"#$%& '# (") 0 !"#$%& ! " #$ % & 12(34($564!7 !"#$%& ! " #% & % & ' ( )$ $ 12(34($564 )(4 !"#$%& * + , - ""
!"# , . % # . % ,# . % ,#& !"$"% & ' / &0 & ,$&0 ( ( %!"%) ( %) ( % -# . * % / &$ % $%* ($ / $+ + * # $ -# % * % ,$ $ $,* 1 2 ,*1 % & % / * % & 3 & % & % &
!/$"%* #1 ( , &23 5 & % 01"%* &4& % 6& $ % !,$ $% % * % , 7 $ $% 1$& 1$ 8" 7# 6 ,#& 45 6+' %7 %) . $%,, @;? 4, B" @ = C$ $10 &, & . & =< ? @;?A &# 7 & @<?6 8 & C$ + , , &
89 1%, / " :;'! / . D % , $ C , % , 8" ,& % C B C$-"& % " C B 7 0 % <9 % "# . -*' % / "# *0 #12#3 *'& . 4 3*' ' ! "# $%& % % 1 % '( )$!*+, - "# 5)$ "# & 6 3 *' ' % & , /1
.J8G;K9A .J8G =F B $ >== & " (+ " H=F H9=& E "4 $&$I .J8GLK9A .J8GH C & &- 1 E * ;9= 7 8 9 : ;' * & #, / E "4 5 ;? # :;'@AAB #;' #, / " I @AAC& 6" 5 3 ( @ ; ? 6 & , ')D = ;'@AA>&E)$F / G3HAA F &6! @<?A $+ $10 # 1'I3 9JY' $F' , ;5)$<@K L # M I) F2CA FN &
.J8GH .J8GH O P ', E)$3' 6*F', ; Q ;5)$<@K L # M& 5 )$<@K L # MI) Q)R5,)2CA FN & 2CA FN & S$ FG (2'F& 6 FF? )& .J8GH .J8GH Q,,3& 6'- ,,3& S*;& 6'- '*;& Y& 6'- & 6'- & 6 /5%& 6'- /5%& 4 &
.J8G9 J' ) " ' =>? '&6" ' " " &6 2 '' ) "& " " " '' & " ! "#$!%&'$(%)* +"#$!%&'$(%)* ! " " ! " % # &" $ " " &" " ! '( $ ) " "
+%,$($(%)* -.&(%"/&0"'1%&'$(%)* * - + * 3 " ) , , 3 " 2) + )) -+"#$!%&'&(%"/& ! '" " , ,-' ! 0 . ! '"4 ) " ! ) 1' / --"$21&(%"/&%&'3$14 -5%1&6/"7%)0#&(%"/& * ) ( * +)" 5*67.8 $4 ) 5"9:B 1(' *'4:, B 6:"B $ ) 7': -B $ .;: "B ."3
-89/,$(&(%"/& 9/,$("$%24)$ 9/,$("$":!1 *" * *""-" * *"4 "( * 9/,$("$='%2" 9/,$("$;" 1"#<:'1 5?&"#;"<(% *( <) " *( <)4 " *' <) . + )= .
5+&)C ! " 2$(%!1)$1 " F ) ) @ ' ) ) 1/D%E< " -
+2$(%D 3 6?" 3 >" % &'"&(%E! 3%4) &" 3 ?& )* E ! 3 ) 3 "" "" ,65B2CD$ ,65BECD$ " @( , 4 )@%$H' EFFG 4 ,) >1"!%G(& 4( .3" ( 3 ) " 4 3 )" 4 ) 1!=2")$1D'I $"1!%$ 1"#<:'1%$ 3 : H I H I H I 3 HIHI JB" A
,65BKCD$ J . ." . 3"-'@@" LMN O 4 "#$%&'(( "#$%&'(( )*+"# )*+"# , - ! ! * % & !" # ' * # $# ( # $# 0
"#$%&'(( "#$%&'(( )*+"# )*+"# .7! - ! , -7/0 1 7- - ! ,) / 1 23=4 51 236 ) # 0 ! ) $ # * ( *" # * !$ ( # ) ! * ,-. + * ! ) ! * /8-/0 * !# ) ! * 8-, "#$%&'(( "#$%&'(( )*+"# )*+"# 0 1 # ! ,,7/ 8 * 1 # 0 5 ! * % 2 1 7 ! * 2 ! * 3* # ! 7 !% * 8, 4 ! 5 9 4 * : ## #* ( # !6 * ( # 1 4 ! 5 1
"#$%&'(( "#$%&'(( )*+"# )*+"# ,.9 1/8 ) # # *9 0 # $ ( # ! ! # ! # ( #1* ! # 0 1 # !9 ( # 9 & # # ! 6*!# ; # ( # 4 5 # & $ ! # 4 ! ( ! # # * 5 "#$%&'(( "#$%&'(( )*+"# )*+"# .,9; ; < ; 2 ; .: - ! < $# # 5 . < $# 6 0 ## $# # < $# * ! ( " < $# # * < $# * < $#
"#$%&'(( "#$%&'(( )*+"# )*+"# .. = - ! @ A7 ! ..> = - ! 5 ( # $ 5 ?7 / #7 ! = - ! ; ! ( # ?7 / )= # ! * < # # # #7 ! * # ! &33= &3) 1 &34 ' = # %7 ! ( ! 5 ) * 4 : * 1 2* # ! * * 5
"#$%&'(( "#$%&'(( )*+"# )*+"# @ A7 ! .,.> = - ! 4 ( * ! ?7 / )=* ! ! * = - ! 4 @ A7 ! ?7 / ( * #7 ! & < * 3 # * %7 ! ; ; ; ; * # * * # 4** # $ *
"#$%&'(( "#$%&'(( )*+"# )*+"# .,C> = - ! 2 @ A7 ! ?7 / + # * & )= # $ #7 ! # ! & $ * ! ; " < *" 5 # 4 ! # ; 5
"#$%&'(( )*+"# (D:E/F0< BB 1/8 ( /B 6 ! C 4 # # # ! ?@* 3 $ ( /B 6 ! 8 !"6# # ! ?@# * # A 4 # 0# * (D:E8F0< (D:E,F0< !" ( * G9H #$%#&%' ' '( ! !"# $%%)* +"+ ( , ( + 4 /93 $ ", 4 893 $ $ !"' !
"#$%&'((( (D:ECF0 DH)(IJDDEK"#$%&'((( &+" "+" + 0 1"!" . /! IJK !" * ! " # & # # ' ! $% $%& '#&# "( %% '
&()* # &+,-&& & # 1 0181%2&8 % + ' $% ,* - .&& / '&# ) * % 3 !4<5&)415&)4161&7 ' + 7 , 3 1. 818)657#9!1%2!48 <5&5& 3 !4<5&5& . 3 . . " # 11 . " . - # ! $ " ,/( , % ::
$" / 0 1 !( . " $ . " 1 ,- ,"( 2 : $!11& : : ; # : $!11&1 018 $ (" - 0 ( $ $ ) ( *(()
%8 : $!11&(<1%2 + (" - 018 4<18 , ( ( " . - $ " * 1 (" - *( %8 : 3 $!11&)4( 2 018 4<18 $ / * (" - , ( $ 1(/" $ 7( *(
%8 2 ? # ( ,7 " , ) , 1 @ B%) =) !1<&561 , ) ( $ 6 * 1 ,*
F.(%! %1D% %1D% %1D% 4<1)< )4)< ! ( E 6! ) ! ,( 8! %1D% %1D% 8* 82( '1 )5 8* 8* 8* 8 8*( 8* 8! 8./ 81 - * 8! 8$ 81 8! 8+ @ 3 #)%#8)C218)1!4<51%2;1 ! G218)H G218)N */ 1 # / 191( .( ,1 ( ,* : G.. G.. .// % 3 " " -( + *( 1 *) ( *
@ 3 3 #)%#8)!6<1%2 *C ! , 1#8%)8C=)4<5! ! "1(%! ,/1 " - ./ 21 $ 7 6" * $ 1 !- - 1 - 1#8%)8!6< , "1(%! 1 ,/ *(( $ 1 / ,( ( $ 7 *
@ 3 : "%#8)7#56! )4 =72 3 1C..'%<#.4!1%1D%5 0: ( 37 % . . . * 1 $"( 7 ,: $: $ / 1 ! , "
!" #$%& '&()01 2$& 345% 2$% 7$%7 '89@(A' 3$B7 C&(D0 34$ ;I"JKF !"!" #$%& '&()0 ! " #$ # % && '& ($ ) " *%(% % !"E" F$& 345% 79G$ C&(D0 34$ !"H" $%7 '89@(A' 3$B7 C#& 3#IP7 #&()' C&(D0 34$ #%(%% % % % % % $ %%+ % ( % && % % % $ % &% % ($ , % % '+& % ( %($ ) ($ ) % %-
E" Q9& 34R'# C&(D0 34$ $%7 UV'# 3&(A9 7#9$D' C&(D0 34$ 2 &% % SIT%7 ! SIT%7 E SIT%7 H . + # 2 #$ ) % & #+ % " && #++ & & & & #++, #$ )( /0 $1 '%$ W&(a9 7#b'# c$& X()7# W5 XIT%'8 C(Y3 `9$G 3#IP7 #&()' ', 4& # % #($ ) 3&% 2 $ )& '& )&&
H" $%7 X5$P& #R'# C&(D0 34$ H"E" &(D0 34$ U5a'8 3#T%& f H"!" &(D0 34$ XIT%'8 34IT%7 W$d7 U&(D0 W$d7 U&(D0 # # 6& 2 $ 5% ! $%7 e9P'8 $%7 e9P'8 '+- && 6 ( % #($ )+ 6 && $ H"H" &(D0 34$ g#$G' #5a& f F5%'8 X$dg 79G$ C&(D0 34$ g#$G' #5a& W$d7 U&(D0 # & ' 3& # % $%7 e9P'8 & % % . +% 7 2 ', # % #ITP7 U&(D0 2 + && & #$ ) $ )
h" $%7 75A'8 79P C&(D0 34$ 7#9G @(Y9 h"E" &(D0 34$ i$G'8 35D'8 C(Y3 3$%& c$G' h"!" &(D0 34$ '8$A' c$%7# $%7 e9P'8 $%7 e9P'8 9(! % &% $ 6 & % 9( - &% $ 6 &&% $ $%7 X5$P& '8$A' c$%7# 7#9G @(Y9 h"H"&(D0 34$ i$G'8 i$%5 7$%5 3#9 '#$)g & $%7 e9P'8 & , 9(! % , & 9( % % , & $8 h"h" &(D0 34$ 7$%7 3@G c5Y 3$%& 7#p'# h"q" &(D0 34$ U&(D0 #5%$ 25Y' $%7 e9P'8 $%7 e9P'8 9(%! % . +% &% 9(%&% %! & h"r" &(D0 34$ #$%'# 2& $%7 '#5%0 3@G c5Y 3$%& 7#p'# 7#9G @(Y9 6& 9 %&%! $%7 e9P'8 9 %& '+&&$ ) 9 %& 9 %&%! &
9;3 ' h"s" @t 3#9$)3 g#$A' 3p7# 3#5Y'8 C(A % $%7 e9P'8 - # % %( :(5 h"u" v#$A' 3p7# i$%5 7$%5 79G$ 7$%7 g#5%'8 i$' $%7 e9P'8 % ( # ( % 9;3 ' A ABA CDEF % - @ ( %( ! "" # # $ " " # !"% # $ ! & # # '$%" % &# ! ##" ( " # '
9) 637:7++ 637/8 '( )*)* +!+! ! ")*+ ! ")*+ 9) 637:7++ 637/8 # # " #" " 21 & # % ' * + 3%" % ,(-+ &./ ! & " ! & " , " " * * " " + + - - 41 % " %" ( ))*+ $ ( ))*+ $ 5 " $* $ $$ 0(+ & * ! ! ) ) *+ *+ # # # # ;+3+(5 637 8 8 (* "%1 ,B 6@+(5: #- - * 9 # % % - 1 #0 9" 5 $ +%4+?)/ 6@+A++(5: , * ?@ >% = < *+ 6$/%1 "%# 2 1 5 ) ; " : & " * "
CDEFGH ##IJIKFLH #FM #R# CDEFG MD C( A :7+)++ 7N( A :7+8 H # 9 " %" 1 # 1C( A :7++= E? - "/# )1 B+%"- 1 #*)1 $ E?) "% ) / E?, -$ #R# MD CDEFGH # 9C( A :7++PO E #)% 1* #FSHI # MD +5T34 &#/ #? :<7+ 3" #% % $ E; *1 # = & F%1/' D E; *& %" E! %" #) E; *$%1* "% * F% E2 " % )# %" E90%1 %"* ) # % 9#? :<7+3: ; * -$/ E! #" " ! #+ E! #% # E; * C) % E; * $ ) E3#,C%" #+
#FSHI # MD #FSHI # MD ;#? : " ) -#" W#? : * # #* -1" ()%7 H#" % * " - /5+?% " % #* * * 1 && #C = E;1 & % % )1 $* E> # % * * E5 % %*, ) E5$&" # % . X#R#' #R# 8 ! + . & # ' 2+34 H(34 : 1 % 5 > .=Y(Z =+(5 #" - & ) # ' 2+34 H( : "* )1 # & & C % E2& " E2) C C #"$* % " "# % %" E> * $ C " "1 * E? 1 )1
.=Y+(5: 2 %"D 1 %$ " - " 1 QO AL D D 9 9 $ $ %" %" & & -1 -1 C*+& 0 /* 7$ 8 AJD9 ) " % -& * ;.$ ;.$ I$% >+ + C " $ - # 1 " # C "$% , % C )1 )1 )1 + AMD9 %* D9 %* " $.+ # $ * >, , 3, >"E E*+ " >$E "
>*+ " <1 (N(5 % +(5 6 # 37 # # 9"+ EA 6 %# #$ EA # 2 EA EA # # # # % EA # <1 %*,